
Operations
·
6 min read
Cost programmes that stick: why most cuts grow back
Two thirds of cost savings return within three years. The ones that last are designed into how the business works, not imposed on top of it.

Eleanor Grant
Partner · Operations
In brief
01
Cuts grow back when the work behind the cost stays the same.
02
Redesign processes and decision rights, not only headcount.
03
Track savings for two years, not two quarters.
Two thirds of cost savings return within three years. The ones that last are designed into how the business works, not imposed on top of it.
We have seen this pattern across dozens of engagements, in businesses of every size. The details change. The underlying problem rarely does: a gap between what leadership decides and what the organisation actually does next.
Where it goes wrong
The first warning sign is language. When a plan is described in slogans rather than decisions, nobody knows what to stop doing. The second is ownership. A priority with three owners has none.
The third is time. Leaders give the plan a launch event and then return to the operating agenda they had before. Within a quarter the new priorities are competing with the old ones, and the old ones usually win.
What the best teams do differently
They translate the plan into a short list of decisions, each with one owner and a date. They review progress monthly in the same meeting where they run the business, not in a separate strategy session.
A simple test
Ask five managers what they will do differently next week because of the plan. If the answers do not match, the plan has not landed yet.
None of this is complicated. It is simply hard to do consistently, which is why the companies that manage it pull away from those that do not.

Written by
Eleanor Grant
Partner · Operations
Previously Bain & Company, New York
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